Hanoi striving to build cultural behavior in catering services

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The Regulations aim to raise awareness of cultural behavior among catering businesses’ owners and workers, contributing to building Hanoi’s civilized and modern streets.

The idea results from the fact that people, working in the city’s catering sector, do not behave their customers in a cultural and civilized manner. These catering workers’ bad behaviors worsen the image of Hanoi and its people in the eye of visitors, and become a bad story in the world’s media.

The Regulations aim to raise awareness of cultural behavior among catering businesses’ owners and workers.

In fact, a regulation set of cultural behaviors is needed as fines and other punishments for wrongdoings and offences in catering services have been clearly articulated in the law. But it is still difficult to handle cases, in which the sellers yell or curse at diners due to no provisions for rudeness.

Many people in Hanoi think that the “Cursing Noodles” (the restaurant owner sells noodle cursing her customers) is an unacceptable conduct in Hanoi and the country as a whole as the owner outrages her customers with her uncivilized and uncultured behavior. The capital’s people are now attempting to build an elegant and civilized Hanoi and striving to deserve the cultural center of the country.

Another fact is that Hanoi’s residents and authorities usually raise their voice against bad and uncultivated behaviors in catering services, Head of the Culture and Information Office of Dong Da district Nguyen Trong Hai said.

Reportedly, several districts of the city home to restaurants become more active in building cultural behaviors in doing business, and proper and decent conducts in restaurants are seen as part of their plan to build a good culture of their areas.

The Hanoi Municipal Party Committee has recently urged the Department of Culture and Sports to apply cultural norms to business activities, and to consider them conditions for the selecting of the “Cultural Family” title.

The city also urged the Department of Industry and Trade to well perform their market management function, checking the observance of regulations and laws of catering businesses.