HCMC launches online volunteer network to support people amid COVID-19

The HCMC Department of Information and Communication in collaboration with the Quick Response Information Team under the National Steering Committee for COVID-19 Prevention and Control and the Vietnam National University – HCMC recently set up the online volunteer network to support local people during the COVID-19 latest outbreak.

Dwellers in HCMC are now able to dial the hotline 1022 and press 4 to access the volunteer network for healthcare and social security as well as welfare support. Hotlines 1022 is available from 8am to 10 pm to receive calls from the public.

All 120 volunteers of the network are carefully selected and trained by the Youth Union organization of the Vietnam National University – HCMC. They are responsible for receiving call and collecting information from citizens.

Healthcare-related messages will be transferred to relevant experts for professional consultation or emergency support. Inquiries regarding policies for the needy and vulnerable will be transferred to functional agencies for precise responses.

Earlier, the HCMC Department of Information and Communications has used 30 AI robots to receive calls from people regarding the COVID-19 pandemic through hotline 1022. The department affirmed that all calls to hotline 1022 are free of charge.

Agencies, organizations and individuals can report information, suggestions or complaints on issues related to the prevention and control of COVID-19 in the city to the leaders of the municipal People's Committee via the hotlines.